FAQs
We’re here to help! If you don’t find your answer below, contact us at support@pizzalyze.shop or +1 (928) 498-1554.
Ordering
How do I place an order?
Browse our pizza oven collection, add items to your cart, and proceed to checkout. Complete your payment details, and you’re all set!
Can I modify or cancel my order?
Changes or cancellations must be requested within 24 hours of purchase. After this window, your order may already be processing or shipped.
Shipping & Delivery
Where do you ship?
We currently ship to all 50 U.S. states.
What are the shipping costs?
All orders within the USA include free standard shipping.
How long does delivery take?
Processing: 1–2 business days.
Transit: 4–6 business days.
Total delivery time: 5–8 business days from order date.
How do I track my order?
A tracking number will be emailed once your order ships. Use this to monitor your package’s journey.
Products
Are your pizza ovens easy to set up?
Yes! Our ovens are designed for straightforward assembly. Detailed instructions and necessary accessories are included.
What fuel types do your ovens use?
We offer gas, wood-fired, and electric models. Check individual product descriptions for details.
How do I maintain my pizza oven?
Clean with a soft cloth and mild detergent. Avoid abrasive materials. For specific care tips, refer to the product manual.
Returns & Refunds
What’s your return policy?
Returns accepted within 30 days of delivery.
Items must be unused, in original packaging, and undamaged.
How do I start a return?
Email support@pizzalyze.shop with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 7 business days after we receive your return. Allow 5–10 business days for your bank to reflect the transaction.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.
Contact Us
How can I reach your team?
Email: support@pizzalyze.shop
Phone: +1 (928) 498-1554
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET (GMT-5)
Need More Help?
We’re committed to making your Pizzalyze experience seamless. Don’t hesitate to reach out!